American Express Middle East, Bahrain


Farabi Professional Services Group successfully delivered to American Express Middle East (AEME) in a joint team up development effort with AEME’s software development department, an integration solution between the IVR and online services, and the mainframe financial charge card application.

The project delivered a development of web services using the HostFront Enterprise Application Integration (EAI) .NET Toolkit. These web services exposed the business logic of the mainframe financial application and capitalized on a Service Oriented Architecture (SOA).

The solution was designed for the web service to receive XML query requests from an IBM WebSphere middleware application, which in turn integrates with the IVR system and online services. HostFront .NET toolkit integration’s component offers real time Screen Logic Integration (SLI) with the mainframe application, which processes the navigation, retrieves the result, and forwards it back in an XML format to the IVR application or online services request session.