GoToMeeting lets us solve very difficult problems faster. And our clients just love it. With GoToMeeting, service professionals can provide a memorable customer experience by offering fast, easy and secure remote support services. Redefining the Support Experience All too often technology users have experienced the frustration of being led through an inefficient phone-based support session that only succeeds in wasting valuable time.
For an organization to be successful it has to keep employees productive, critical systems operational and customers satisfied at all times. When it comes to customers, the cost of poor technical support is high – often it takes just one negative support experience for a company to lose a customer for good. In an era in which customer satisfaction differentiates businesses from competitors across town or across the globe, GoToMeeting’s revolutionary approach enables front-line support professionals to own the issue from start to finish.
With a suite of integrated service delivery tools, GoToMeeting makes it easy for representatives to quickly and efficiently install applications or troubleshoot technical issues and deliver a memorable customer experience every time. Front-line reps can also receive virtual over-the-shoulder coaching and advice from back-office experts throughout the organization.
GoToMeeting is consistently chosen by customers due to a faster time to connect with end users, faster time to resolve support incidents and overall ease of use. Service managers can monitor the quality of support delivered through GoToMeeting with the ability to view live remote support sessions as they are in progress. In addition, managers can easily access session recordings, chat logs, diagnostic data and customer feedback through the online Management Center, equipping managers to measure the success of individual reps and teams and make better business decisions. GoToMeeting is most useful for businesses that need to:
– Resolve a growing number of complex support issues
– Support a dispersed workforce remotely accessing business-critical applications
– Increase call capacity with the same or reduced budget
– Reduce incident-handling time and avoid costly escalations
– Avoid the financial and environmental costs of travel
– Accurately measure customer satisfaction
– Ensure secure session data transfer and storage
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Citrix® GoToMeeting™ is the leading Web-based service designed to make online meetings easy. Users simply create an account, log on and conduct Web conferences, Web meetings, online collaborations and net meetings in just a few minutes. And with our unique All You Can Meet® fee structure you never pay extra fees or overtime charges. You can meet as much as you want for as long as you want for one flat low rate. Sign up for a free trial and conduct all the online meetings you can in 30 days.